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KeTech is the name of a popular customer information service used by some train operating companies in the United Kingdom. The system, previously known as Ditra, was first used by British Rail in 1989. KeTech are based in Nottingham and Preston.

Voice Years Notes
John Elgar 1989-1996 A BR Ditra male announcer. Replaced by Phil Sayer
Unknown female 1989-1996 A BR Ditra female announcer. Replaced by Celia Drummond
Pauline Cavilla 2000-2012 Former voice for Ditra/Amey systems. Was used at Southeastern stations, along with Roger
Roger 2000-2012 Former Male voice for Ditra/Amey systems. Was used at Southeastern stations, along with Charlotte.

Not to be confused with Atos Rodger who is used at GWR and SWR stations.

Phil Sayer 1996-2016 (Recordings), 1996- (Overall) Uses at Chiltern Railways, stations which he generally shares with Celia. Sadly passed away in April 2016 of oesophageal cancer Aged 63.
Celia Drummond 1996-present Used at Northern stations as well as Chiltern Railways, which she generally shares with Phil.
Alison McKay 2004-present Female KeTech announcer. Used at ScotRail stations. Since Summer 2019 she is gradually being replaced by Scottish Female.
Emma Hignett 2007-present Female voice artish for Amey system.

Used at London Overground stations.

Southern Announcements: Edit

Some Southern's stations train announcements can be heard in the relevant platform loud speakers only. (Example: Platform 1 and 2 are on the same Platform island with Phil as the announcer, train announcements in platform 2 could only be heard in loud speakers on Platform 2, but not in platform 1, although there is a chance to hear Platform 2 announcements on Platform 1 loud speakers in a very dimmed volume.) Exception only includes platform alternation announcements, and the interruption of fast train approaching announcements during a train announcement, which would make the rest of the particular announcement be heard in both platform speakers.

Ditra's chimes were only used in a few occasions in Southern's Ditra station network, including Platform Alterations, Cancellations, Fast Train Approaching and Please Stand Clear from the Train at Platform (X) announcements. This setting applied to all Southern Ditra's stations.

Unless otherwise specified, chimes in Southern stations were used on 3 main occasions: Platform alternations, train cancellations and fast train approaching announcements.

Announcements were as below except where stated:

2 minutes before arrival : Full announcement

Definition of Full Announcement on Southern's network:

"Platform 2 for the 09:28 Thameslink service to Brighton. Calling at Burgess Hill, Hassocks, Preston Park and Brighton. This train is formed of 8 coaches. Platform 2 for the 09:28 Thameslink service to Brighton."

Train arriving at the station:

"The train now approaching Platform 2 is the 09:28 Thameslink service to Brighton. This train is the service from Bedford."

After arriving: "Haywards Heath, this is Haywards Heath. Mind the gap between the train and the platform. Mind the gap! The train now standing at Platform 2 is the 09:28 Thameslink service to Brighton. Calling at Burgess Hill, Hassocks, Preston Park and Brighton." (Ends here)

South Western Railway Announcements: Edit

Chimes were only used in some KeTech SWR stations - Chimes would either be in 3 or 4 Tones (depends on the voice), where Phil has 4 tones while Celia had 3 tones.

A different 3-tone chime was sounded on the CIS system boards when a fast train enters the station loop, or a correction is made to the CIS (customer information displays). This only applied to Ferrograph Display boards, which were used in most SWR stations right till now.

Announcements were as below except where stated:

2 minutes before expected arrival time: Full announcement

Definition of Full Announcement (or Pre-announcement) on South Western Railway network:

“Platform 5 for the 13:17 South Western Railway service to London Waterloo (via Woking). Calling at Woking, Clapham Junction, and London Waterloo.” ”Due to a short platform at Clapham Junction, customers for this station should join the front 7 coaches. "Customers for Basingstoke, Salisbury, Bournemouth and Weymouth should change at Woking." "A trolley service of drinks and light refreshments is available on this train"(If any).This train is formed of 10 coaches.(Optional, depends on condition)". ”Platform 5 for the 13:17 South Western Railway service to London Waterloo.”

Train approaching the station: The use of which version depended on what settings that station had.

Version 1: “The train now approaching Platform 5 is the 13:17 South Western Railway service to London Waterloo (via Woking).“ ”This train is the service from Portsmouth Harbour.” OR

Version 2: “The train now approaching Platform 5 is the 13:17 South Western Railway service to London Waterloo via Woking.“ “Calling at Woking, Clapham Junction and London Waterloo.” “Due to a short platform at Clapham Junction, customers for this station should join the front 7 coaches.”

"Mind the gap between the train and the platform. Mind the gap!" may have been held at the end of both versions, depending on which station. Some stations did not have "Mind the gap" announcements at all.

Standing Announcement: Platform 5 for the 13:17 South Western Railway service to London Waterloo, calling at Woking, Clapham Junction and London Waterloo. Due to a short platform at Clapham Junction customers for this station should join the front 7 coaches. "Customers for Basingstoke, Salisbury, Bournemouth and Weymouth should change at Woking."(Ends here)

(Once the train as arrived, the announcement will not play the "via" message.)

Services originating at a station are announced 2 minutes prior to departure, unless otherwise specified.

Note that both Celia's voices in the Ketech and Ditra system used the same 'South Western Railway' recording. Phil Sayer's recording of 'South Western Railway' was a mixture of 'south' from an earlier recording and 'western railway' from his GWR announcements, since he died before South Western Railway began operating the franchise.

Though she didn't do train announcements at South Western Railway's Ditra controlled stations, Atos Anne's security see it, say it, sorted announcement was used at those stations.

Southeastern Announcements: Edit

Southeastern's announcements were three announcements per train by Charlotte and Roger. No chimes were used on all announcements.

“Platform 2 for the 15:14 Southeastern service to London Victoria. Calling at: Shortlands, Beckenham Junction, Kent House, Penge East, Sydenham Hill, West Dulwich, Herne Hill, Brixton and London Victoria. This train is formed of 4 coaches. Platform 2 for the 15:14 Southeastern service to London Victoria."

Arriving at the station: "The train now approaching Platform 2 is the 15:14 Southeastern service to London Victoria."

After arriving at the station: “Bromley South, this is Bromley South. Alight here for the Glades Shopping Centre. The train now standing at Platform 2 for the 15:14 Southeastern service to London Victoria. Calling at: Shortlands, Beckenham Junction, Kent House, Penge East, Sydenham Hill, West Dulwich, Herne Hill, Brixton and London Victoria. This train is formed of 4 coaches. Platform 2 for the 15:14 Southeastern service to London Victoria."

Great Western Railway Edit

First Great Western's (now Great Western Railway) Ditra announcements were three announcements per train. 3-4 tone chimes were used on all announcements, with the exception of Reading and Taunton.

First announcement is 3 minutes before arrival.

“Platform 2 for the 15:14 First Great Western service to London Paddington. Calling at: Chippenham, Swindon, Didcot Parkway, Reading and London Paddington. A buffet service is available on the train. First Class accommodation can be found at the front of the train. Platform 2 for the 15:14 First Great Western service to London Paddington."

Arriving at the station:

"The train now approaching Platform 2 is the 15:14 First Great Western service to London Paddington. This train is the service from Bristol Temple Meads."

After arrival of the train:

“Bath Spa, this is Bath Spa. The train now standing at Platform 2 for the 15:14 First Great Western service to London Paddington. Calling at: Chippenham, Swindon, Didcot Parkway, Reading and London Paddington. A buffet service is available on the train. First Class accommodation can be found at the front of the train. Platform 2 for the 15:14 First Great Western service to London Paddington."

London Overground Edit

London Overground KeTech stations have 3 announcements per train. Some stations use chimes. All stations that use KeTech are announced by Emma Hignett.

First Announcement 4 mins before arrival:

"The next train to arrive at Platform 1 is the 15:17 London Overground service to West Croydon. Calling at Brockley, Honor Oak Park, Forest Hill, Sydenham, Penge West, Anerley, Norwood Junction and West Croydon. This train is formed of 5 coaches."

Arriving at station:

"The train now approaching platform 1 is the 15:17 London Overground service to West Croydon. Mind the gap between the train and the platform. Please stand back from the yellow line."

After arrival of the train:

"The train now standing at Platform 1 is the 15:17 London Overground service to West Croydon. Calling at Brockley, Honor Oak Park, Forest Hill, Sydenham, Penge West, Anerley, Norwood Junction and West Croydon. This train is formed of 5 coaches."

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